Returns Policy

Returns Policy

At Skin Emporio we want all our clients to enjoy each and every delivery you receive from us! However, if you are not completely happy when you receive your delivery, in compliance with the Consumer Rights Directive, you have the right to a 14 day cooling off period. This means that you can return any products purchased as long as they are unopened, unused and in the condition in which you received them within 14 days of your order being made.

Should product/s arrive damaged or faulty, we will repair, replace or exchange the product/s when you contact us about the issue within 7 days of receiving your package. You can report faulty or damaged products to or call our customer care line at +3531-5379777.

Any products you wish to return, whether it is within the 14 day cooling off period or if they are faulty or damaged, must be returned to us within 15 days of delivery to the address below:

Customer Returns
Skin Emporio
48 South William Street
Dublin 2, D02 T212

Please note it is the customer's responsibility to ensure that all goods are returned safely to us. If you are being issued a refund, we will refund the monetary value of the goods returned to us including the delivery charges you incurred when you ordered. Please note that we will refund back to the original method of payment charged only. 

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